Return and Exchange Policy

RETURN POLICY

Returns & Exchanges: We offer returns and exchanges only for damaged or incorrect products. Upon receiving your order, please inspect it immediately. If you notice any defects, damages, or have received the wrong item, contact us at +91 9930673618 within 24 hours of delivery to initiate a return.

To process your request, please provide clear images/videos of the damaged product within 24 hours of delivery. If approved, we will send a replacement of the same product as soon as possible. Please ensure you record a clear video while unboxing the package.

Non-Returnable Items:
We do not accept returns for:

Customized or engraved products.
Gift cards.
Size-related issues, as sizing details are mentioned in the product description.
Slight color differences, as product images are taken in natural light and may vary slightly based on screen resolution.
If the reason for return is not deemed valid, we reserve the right to reject the request.

Refunds:

Refunds are processed only after we receive and inspect the returned item.

If approved, the refund will be credited to your original payment method within 30 business days (processing time may vary based on your bank or credit card provider).
To be eligible for a refund, the item must be unused, with tags intact, in its original packaging.

Cancellation Policy

Order Cancellations:

Orders can be canceled within 24 hours of placement.
To cancel, call or WhatsApp us at +91 9930673618.
Orders cannot be canceled after 24 hours.

Non-Cancellable Items:
Customized or personalized products.
Products labeled as "Final Sale" or "Non-Refundable".

Refunds for Canceled Orders:
Approved cancellations will be refunded within 30 business days to the original payment method.
Refund processing time may vary based on your bank or payment provider.

How to Cancel an Order:
Contact our support team at houseofshandails@gmail.com or +91  9930673618 .

Provide your order number and reason for cancellation.

Our team will review your request and confirm the cancellation status.

Policy Updates:

We reserve the right to modify this policy at any time. Changes will be effective immediately upon updating on our website.

Thank you for choosing HOS ! We’re committed to providing excellent service and ensuring a smooth shopping experience.

EXCHANGE POLICY 
We do not have an exchange/replacement policy. Unwanted items can be returned according to the return policy. Please place a new online order for the correct product.

For further assistance, please call our customer care number +91-9930673618 for 
quick resolution between 11 AM to 7 PM, Monday to Saturday, or email us at houseofshandails@gmail.com